F.A.Q
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What is your return policy? We guarantee against manufacturers' defects for 30 days from the date of the delivery on all products except for items listed in the Exception Section. Products with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. Exception Section - Items Not Covered Under this return policy:Bulk Deals Section: This return policy does not apply to this section.TVs: If the item is defective the customer will need to contact the Manufacturer directly. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.Gaming (includes Brand New consoles and games for all different types of systems): All of the gaming comes with Manufacturer's warranty unless specified otherwise in the description section of the item. If the item is defective customer will need to contact Manufacturer. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.Personal Care Items: If the item is defective the customer will need to contact the Manufacturer directly. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section. Items may be returned only with prior authorization. All shipping and handling fees are non-refundable with an exception where MegaGoods has made an error by shipping and incorrect item to the customer. In this case, Member must contact MegaGoods to obtain a return label or request a merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. MegaGoods must be informed of the receipt of incorrect merchandise within a week of the delivery. Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only. Refused Delivery: Returns falling under this category will be treated as "Unwanted Returns", consequently they will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways. Defective Items: A customer must return merchandise at their expense within 30 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to the warehouse. If the return has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be sent to the Member at their expense.All reimbursements are done in the form of a company credit which can be used towards new orders. Member may request a refund back to the credit card in which case a 5% credit card processing fee will be deducted from the total amount of the refund. Refunds may take 3 to 5 business days to post back to the credit card.
Damaged Items:Please note that in the case of damage to an item during shipping we as the shipper are required to file a damage claim with the carrier, and proceed according to carrier regulations prior to being able to issue any exchange, credit, or refund.
- In the case that a package arrives damaged we must be notified within 10 days of the date of delivery.
- In the case that an RMA (Return Merchandise Authorized Return) that was shipped to us at the customers expense arrives damaged, the customer themselves as the shipper in this case will be responsible for filing a claim with the shipping carrier. We will hold the returned unit for the carrier inspection which must be scheduled by the customer for up to 14 days equivalent to two weeks.
All original packaging must be kept intact by the customer in order for a carrier claim and inspection to be initiated by us once we are notified of the damage to your shipment. Please make sure your customer is aware that they must retain the original shipping box which contains the carrier's shipping label and original tracking number.
- Once a damage pick up is scheduled by us most carriers will make 3 attempts to retrieve the damaged package from your customer's location for the inspection. It is imperative that your customer has the item ready for the carrier pick up the next day after the damage pick up is scheduled as this is when the first retrieval attempt will be made.
Please note that you are not able to file a claim with the carrier directly as we are the shipper, and you must make sure to notify us of any damage to an item within the above stated time frames.
- An exchange, credit or refund will be issued once the carrier claim is approved.
- Please note that a Damage Claim will normally take a minimum or 14 business days to be processed by the carrier.
- We must be notified of any loss or tamper to your shipment within 10 days of the delivery of your shipment.
All original packaging must be kept intact by the customer in order for a carrier claim and inspection to be initiated by us once we are notified of the tamper and partial loss to your shipment.
Please make sure your customer is aware that they must retain the original shipping box which contains the carrier's shipping label and original tracking number.
- Once a Tampered and Partial Loss pick up is scheduled by us, most carriers will make 3 attempts to retrieve the Tampered and Partial Loss package from your customer's location for the inspection. It is imperative that your customer has the item ready for the carrier pick up the next day after the Tampered and Partial Loss pick up is scheduled as this is when the first retrieval attempt will be made.
Please note that you are not able to file a claim with the carrier directly as we are the shipper, and you must make sure to notify us of any Tamper and Partial Loss to an item within the above stated time frames.
- An exchange, credit or refund will be issued once the carrier claim is approved.
- Please note that a Tampered and Partial Loss will normally take a minimum or 14 business days to be processed by the carrier.
- Please note that you must notify us of the loss of any shipment within 30 days after its shipping date.
Once we are notified that an item has been lost in transit we will immediately file a claim for loss with the carrier.
All lost claims will be processed according to the carrier's terms and regulations.
Please note that a lost claim may take a minimum of 14 business days to be processed by the carrier.
A refund, exchange or credit may be issued only once the claim is processed and approved by the carrier.
We do not encourage you to place any replacement orders for lost packages as the item may still be delivered to your customer at any time until the claim is processed and approved.
In the case that you have selected a signature requirement for the delivery of your package and item has been delivered to its destination and a signature has been obtained at the point of delivery, a lost claim will not be able to be filed.
- If a signature was not requested during the checkout, please note that a lost claim will not be permitted to be filed as per carrier regulations in the case that an item is delivered to its destination without a signature, or has been left at the front doorstep of its destination according to the carriers tracking information.
MEGAGOODS, INC - CANCELLATIONS
2741 S Alameda St
Los Angeles, CA 90058
Some GSM (Global System for Mobile Communications) providers include Cingular, Tmobile, AT&T, etc� A GSM network differs from a CDMA (Code Division Multiple Access) network in several ways, the easiest to distinguish by being that a GSM phone requires a SIM card (which is not included). SIM cards can be obtained from your provider.
When purchasing a GSM phone you should take into consideration which bandwidth frequency is available in your area. Please contact your service provider for assistance.
The frequency coverage depends on the area and your service provider.
GSM cellular phones only run on 4 possible frequencies, 850/900/1800/1900.
Quad Band phones can run on all 4 frequencies, Tri Band phones will only work on 3 out of the 4 frequencies, and Dual Band phones will only work on 2 out of the 4 frequencies.
850/1900 are US frequencies, and 900/1800 are international frequencies.
The majority of our Tri Band phones are 900/1800/1900 which means they work internationally as well as on a US 1900 frequency (850 frequency will not work). Please check with your provider for details on the frequency in your area prior to placing your order.
Phones returned due to frequency issues are subject to approval and a 20% restocking fee.
All phones intended for use with carriers other than GSM networks are marked accordingly.
As the majority of phones we offer are international models, and are not assigned to one specific carrier, unless marked otherwise, the GSM phones can be used on any GSM network: Cingular, Tmobile, AT&T, etc� However for best service from your cellular phone, the above frequency regulations must be observed.
*Cell phones which are marked as unlocked ( being international phones ) are not capable of working on the internet. They are not enabled to browse the internet and will not be able to access it.
Megagoods, Inc. also provides you with certain CDMA and IDEN phone models which work with the provider specified ion the item description.
All phones intended for use with CDMA and IDEN networks are specifically marked.
PLEASE NOTE: All cellular phones are sold as is and do not include manufacturer warranties. Please refer to the return policy for further information.
Without exception, no item may be returned without prior authorization in the form of an RMA number provided by customer service at MegaGoods, Inc.Important Notice:
In the case of a return without prior authorization from MegaGoods, Inc: the item in question will either be shipped back to the customer at their expense, or at the customer's request MegaGoods may elect to accept the item back with a restocking fee of 50% of the total merchandise value.
DOA cell phones: For the return of any Dead On Arrival cell phone MegaGoods, Inc. must be notified within 7 business days of the receipt of the merchandise. This type of return may come back only for exchange without exception. All shipping and handling fees are non-refundable with an exception where MegaGoods has made an error by shipping and incorrect item to the customer. In this case, Member must contact MegaGoods to obtain a return label or request merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. MegaGoods must be informed of the receipt of incorrect merchandise within a week of the delivery. In addition the incorrect item must remain in its complete original condition, be unused, and at the point of return contain all of the items originally included in the shipment pertaining to all accessories protective coverings and packing materials. Unwanted items will be subject to a restocking fee of 20% and must be in their original condition and appear unused. All protective covering and accessories must also be included in the original packaging and be in original condition never having been removed. Refused Delivery: Returns falling under this category will be treated like unwanted returns and will consequently incur a restocking fee of 20% . The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways. Please note: The cell phones represented on MegaGoods.com are international models and will hold no manufacturer warranty. Select models may be taken to a nearby manufacturer service center to be serviced at the recipient's expense. If the return has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be sent to the Member at their expense. All reimbursements are done in the form of a company credit which can be used towards new orders. Member may request a refund back to the credit card in which case a 5% credit card processing fee will be deducted from the total amount of the refund. Refunds may take 3 to 5 business days to post back to the credit card. Are your products new or factory reconditioned?If the item is factory reconditioned you will see (R) next to the model number. If there is no (R) next to the model number the product is brand new. Products that are reconditioned by the manufacturer have been tested to meet quality specifications, some items come with 90 days manufacturer's warranty. The warranty is serviced direct. How long does it take to process and ship orders?All orders are processed and shipped within 1 to 2 business days. How do I track my packages that have been shipped?Once the package was shipped a tracking will be posted in your account. You will also receive an email notification. How do you calculate shipping charges?In order to calculate accurate shipping charges please login into your account with MegaGoods.com1). Add items of interest to the shopping cart.
2). Click to 'Check Out'.
3). Fill out Ship To Information.
4). Click on 'Submit' button.
5). Next screen that comes up will have a drop-down menu of shipping options.
Please Note: All of these steps are done before the actual payment for the order is required. Therefore, by completing these steps you do not place your order yet. In order to complete the order a credit card information fields must be completed and form submitted for processing. Which shipping method do you offer?FedEx Ground, FedEx Saver, FedEx 2nd Day Air and FedEx Next Day Air are the available shipping options. USPS is used to ship orders to PO Boxes only. What is the delivery time for orders?The delivery time depends on the shipping method selected and your destination. Please refer to FedEx time in transit information for each shipping option. Can I use my UPS/FedEx account to ship orders to my customers?We apologize, but megagoods.com does not offer this service. Do you collect sales tax?Yes, we collect sales tax on orders shipped to California only. Per State of California BOARD OF EQUALIZATION Regulation 1706, Drop Shipments, the tax on drop shipped merchandise must be charged on the sale price plus a mark-up of 10%. If you hold valid California Seller Permit, you need to complete a Certificate for us not to charge you tax. You may also apply for California Seller permit even if you are an out-of-state retailer. In all other cases, current California State rate will be charged on the sale price plus a mark-up of 10%.
If you do have a California Seller's permit you will need to fill out the California Resale Certificate Form and fax with a copy of the Seller's Permit to (323) 234-3211. Once this is received we will verify its validity and will set up your account not to charge sales tax.
How do I know what's in stock on your website?All of the products listed on MegaGoods.com are in stock unless specified otherwise.